AMSI — Support Service Quality Initiative
An Initiative of the Quality Institute
Making Support Service Quality Visible
What AMSI Does
AMSI develops voluntary quality standards for support services for people with disabilities, including personal care, home care, direct support, and employment support. It applies the Whole Quality approach introduced by the science of quality.
The standards start with what the service is meant to do and what results it should deliver for the person receiving support. They set quality requirements and guide evidence-based assessment of how well the service works in practice. The assessment also considers what vulnerabilities deficiencies create and how they may lead to Harm. Conclusions state what the evidence supports and where it applies.
Visit Standards for AMSI’s support service standards and Resources for the Quality Institute’s book, Whole Quality of Complex Objects.
Resources
Publications from the Quality Institute and AMSI explain the Whole Quality framework and how it applies to support services for people with disabilities.
How We Assess Support Service Quality
AMSI applies the Whole Quality approach introduced by the science of quality.
1. Identify the support service and define what the assessment covers.
2. Establish what the service is meant to do, what results it should deliver for the person receiving support, and which requirements apply.
3. Gather evidence on how the service works in practice, what results it delivers, and whether it meets those requirements.
4. Identify Quality Deficiencies, the vulnerabilities they create, and how those vulnerabilities may lead to Harm during routine service delivery or when conditions change.
5. State what the evidence supports and the limits of that conclusion in a Quality Claim.