American Support Standards Initiative
A Whole-Quality Initiative for Support Services and Their Management
Making Support Quality Visible
AMSI’s Role in Support Service and Management System Quality
AMSI develops voluntary, non-regulatory standards, Applied Vocabularies, Context Guides, and analytical resources for understanding and determining Support Service Quality and Management System Quality.
SSC1 addresses the Support Service as the Quality Object. QMS1 separately addresses the management used by an organization as the Quality Object. Context Guides apply the Support Service Core to specific support-service settings and conditions.
AMSI resources support individuals receiving support, families, support professionals, service providers, managers, vocational rehabilitation professionals, policymakers, researchers, and standards developers.
Resources
Methodological justifications, foundational articles, research, analytical tools, practical resources, and AMSI updates.
A Whole Quality
Approach
to Support Services
See the whole Support-Service Quality Object.
Understand its intended functions and intended results.
Understand its boundaries and interfaces.
Observe Quality Factors and Quality Indicators.
Use sufficient evidence.
Determine the Quality State.
Make only bounded Responsible Quality Claims.