Standards & Resources
Standards, vocabularies, Context Guides, and resources for support-service quality
AMSI publications, standards, vocabularies, and Context Guides support the understanding and determination of quality in personal, social, and employment support services.
Select a topic below to explore.
Foundations of Support-Service Quality
Introductory resources explaining why support services need quality standards, the vocabulary of Support-Service Quality, and the application of Whole Quality to personal, social, and employment support services.
Start Here
Applied Vocabulary Standard
Whole Quality Framework
Occupational Reference Framework
Support-Service Quality in Practice
Practical perspectives on how funding, technology, and organizational resources relate to support-service quality.
Support-Service Quality vs Funding
Support-Service Quality & Technology
AMSI Whole Quality Framework
The AMSI Whole Quality Framework connects the Support Service Quality Object, Intended Functions and Results, Support Work and Support Results, occupational arrangements, Core Quality Factors and Indicators, Evidence, Quality State determination, and bounded Support Service Quality Claims.
Quality Object, Boundaries & Interfaces
A Support Service Quality Object brings together the Person Receiving Support, Support Workers, Support Work, Support Results, Intended Functions and Results, Service Period, Boundaries, Interfaces, responsibilities, context, and Evidence basis required for Quality State determination.
Personal Care Aide Whole Quality Standards
The PCA Core Standard defines the invariant Whole Quality requirements for Personal Care Aide support services. Context Guides apply that Core Standard to specific support activities and real-life service contexts.
Personal Care Aide
Core Standard
Bathing Support
Context Guide
Mobility Support
Context Guide
Meal Support
Context Guide
PCA Core Foundations
Research papers explaining and testing the PCA Core foundations.
Core Quality Factors
- Justification
Core Quality Indicators
- Justification
Vocational Rehabilitation Job Coaching Whole Quality Standards
The VRJ Core Standard defines the invariant Whole Quality requirements for Vocational Rehabilitation Job Coaching support services. Context Guides apply that Core Standard to specific employment services and real-life workplace contexts.
VRJ Whole Quality Standard
Core Standard
Cleaning Services Employment
Context Guide
VRJ Core Foundations
Research papers explaining and testing the VRJ Core foundations.
Core Quality Factors
- Justification
Core Quality Indicators
- Justification
Support Service Quality State Determination, Verification & Claims
This methodology explains how Support Service Quality States are determined, verified, and communicated through bounded, evidence-supported Quality Claims.
It supports first-party and second-party claims and independent third-party verification and certification across support services.
Methodology Standard
Publications & Analysis
AMSI publications and analysis examine practical issues affecting quality, evidence, funding, certification, work ability, and support-service outcomes.
Quality, Cost & Value
Price, Funding & Quality
Work, Funding, and Traceability
