Standards & Guidance
Practical resources for whole-quality support services
AMSI standards, guidance, and resources for support-service quality.
Select a topic below to explore.
AMSI Standards
AMSI standards define the basic language and structure for support-service quality
Foundations of the AMSI Standards
Foundational resources on AMSI standards, caregiver vocabulary, and whole quality in support services.
Foundations
Vocabulary Standard
Whole Quality Framework
Support Quality in Practice
Funding and technology shape support services, but they do not define quality by themselves.
Whole Quality vs. Funding
Whole Quality & Technology
The Whole Quality Framework
The AMSI master diagram shows how support quality is described, observed, and supported with evidence.
Quality Objects, Boundaries & Interfaces
Before quality can be evaluated, the Quality Object must be identified: its intended function, constituent parts, boundaries, and interfaces.
Personal Care Aide Quality Standards Set
PCA1 defines the Core Standard for personal care aide service quality. Context Guides apply that Core Standard in real-life personal care and daily living support contexts.
PCA Quality Standard -Core
Bathing Support
Context Guide
Mobility Support
Context Guide
Meal Support
Context Guide
Vocational Rehabilitation Job Coaching Quality Standards Set
VRJ1 defines the Core Standard for vocational rehabilitation job coaching service quality. Context Guides apply that Core Standard in real-life employment contexts.
VRJ Quality Standard - Core
Cleaning Services
Context Guide
Service Verification & Certification Methodology
This methodology explains how service quality states can be verified and communicated through evidence.
It supports first-party, second-party, and independent third-party quality claims across support services.
Service Verification Methodology Standard
Publications & Analysis
AMSI publications and analysis examine practical issues affecting quality, evidence, funding, certification, work ability, and support-service outcomes.
Quality, Cost & Value
Understanding Quality Beyond Cost
Work, Funding, and Traceability
What Work Are We Paying For?
Service Quality & Certification
Quality Certification
Disability, Work Ability & Compensation
Health After Injury
Human-Service Boundaries & Interfaces
When Support Fails at the Human Interface
